Project Manager at Altice USA in Bethpage, NY
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, Diversity Inc Magazine, and Cablefax for our diversity & inclusion program. Responsibilities As part of the eCommerce Web Operations Team, the Digital Project Manager (Mobile) is responsible for managing day to day Optimum Mobile content requests, as well as other digital projects related to Optimum Mobile within Altice USA and reports to the Sr. Digital Project Manager (Mobile). The Digital Project Manager (Mobile) will work within an entrepreneurial team, and have access to the resources and tools of the larger company to define and turn ideas into great experiences that improve the performance of Altice USA's Optimum Mobile digital platforms.The Digital Project Manager (Mobile) must be able to demonstrate proven digital vision, strategy, and execution across (desktop, mobile, tablet, apps). This position requires strong business leadership, technology acumen, and an ability to provide the appropriate level of influence at all levels. The Digital Project Manager (Mobile) is responsible for obtaining and documenting business requirements, creating and managing project timelines and other key project documents, maintaining meeting agendas and notes, assisting in QA or UAT as needed, and providing post-release support/status reporting. The Digital Project Manager (Mobile) must have a passion for great customer experiences and empathize with users' goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. The Digital Project Manager (Mobile) will also work closely with the Marketing, Sales Operations, Optimum Mobile Product Team and Engineering Teams in a fast paced environment to partner and ensure digital Optimum Mobile products and projects are followed through on. Finally, the Digital Project Manager (Mobile) must have experience working with Executive level stakeholders on a regular basis. Key Non-Reporting Relationships Marketing and Creative Services - Vice Presidents, Directors and Managers:
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Website Design and Development - Directors, Managers and Developers:
Collaborates with UX on product design eCommerce & Sales Operations - Vice President's, Directors and Managers:
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Operations/Systems Teams (Internal & External):
Provide input and direction for project management of system development, enhancement or maintenance. Optimum Mobile Product Team:
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Compliance/Legal:
Engages to ensure tactics and actions being taken are within legal boundaries Operational Activities of this Position Project Management (60%) Collaborate with internal development team, Marketing, Creative Services, eCommerce, Sales Operations, Optimum Mobile Product, Operations/Systems Teams (Internal & External), Compliance/Legal and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution. Gather, document and clearly communicate various project requirements from business and project teams using various project methodologies. Develop and effectively communicate project approach, scope, control, assignments, communication and timeline. Quickly identify and provide visibility to any variances. Provide project team with guidance as required to ensure progress is sustained and project goals are fulfilled. Facilitate and disseminate meeting agendas, notes & next steps. Manages and disseminates weekly project status reports. Projects expert retaining and communicating of all project history. Support the development of project management programs and processes. Product Optimization Analysis (10%) Provide recommendations on overall definition of vision and roadmap and how it coordinates with the larger technology roadmap for the business. Analyze support issues to identify trends and improvement opportunities. Issue Triage and Resolution (15%) Ensure site is operational and meets service level agreements (SLAs). Monitor systems, communicate performance against SLAs and manage all product issues. Identify, replicate and document issue details. Prioritize issues and inquiries. Manage internal escalation and resolution of issues. Track and monitor issues; provide regular reporting / analysis. Partner with IT, Content Management and Business stakeholders to troubleshoot issues. Analyze issue for root cause and categorize (bug, enhancement or user error). Identify, communicate and document fixes and workarounds. Ensure issues are addressed in a timely manner. Issue Prevention (15%) Provide recommendations to business team based on customer feedback and known issue areas.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Website Design and Development - Directors, Managers and Developers:
Collaborates with UX on product design eCommerce & Sales Operations - Vice President's, Directors and Managers:
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Operations/Systems Teams (Internal & External):
Provide input and direction for project management of system development, enhancement or maintenance. Optimum Mobile Product Team:
Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps. Compliance/Legal:
Engages to ensure tactics and actions being taken are within legal boundaries Operational Activities of this Position Project Management (60%) Collaborate with internal development team, Marketing, Creative Services, eCommerce, Sales Operations, Optimum Mobile Product, Operations/Systems Teams (Internal & External), Compliance/Legal and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution. Gather, document and clearly communicate various project requirements from business and project teams using various project methodologies. Develop and effectively communicate project approach, scope, control, assignments, communication and timeline. Quickly identify and provide visibility to any variances. Provide project team with guidance as required to ensure progress is sustained and project goals are fulfilled. Facilitate and disseminate meeting agendas, notes & next steps. Manages and disseminates weekly project status reports. Projects expert retaining and communicating of all project history. Support the development of project management programs and processes. Product Optimization Analysis (10%) Provide recommendations on overall definition of vision and roadmap and how it coordinates with the larger technology roadmap for the business. Analyze support issues to identify trends and improvement opportunities. Issue Triage and Resolution (15%) Ensure site is operational and meets service level agreements (SLAs). Monitor systems, communicate performance against SLAs and manage all product issues. Identify, replicate and document issue details. Prioritize issues and inquiries. Manage internal escalation and resolution of issues. Track and monitor issues; provide regular reporting / analysis. Partner with IT, Content Management and Business stakeholders to troubleshoot issues. Analyze issue for root cause and categorize (bug, enhancement or user error). Identify, communicate and document fixes and workarounds. Ensure issues are addressed in a timely manner. Issue Prevention (15%) Provide recommendations to business team based on customer feedback and known issue areas.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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