Georgia IT Inc.
Job Title:
Senior TechnologistLocation:
Bethpage, NYPosition Type:
Full time (Direct Hire)Work Status:
US Citizen/Green CardInterview Process:
Phone, followed by Face-to-FaceSalary:
$140K - $145K (DOE) - NegotiableThe Senior Technologist is responsible for thedesign, development and troubleshooting of contact center equipment such as ACD, IVR, Predictive dialing and CTI technologies.
The Sr.
Technologist also provides third level support of call center voice technologies, specifically those of Aspect ACD, IVR, Genesys ACD, IVR and Noble Dialers call center technology.
The Sr.
Technologist supports the Customer Service, Sales, Billing and Collections, Field Operations, Product and Marketing business units.
Additionally, the Sr.
Technologist works with the CCIS Support team during the design, development, and deployment phases of projects, in order to simplify the transition of support of the system to them when the deployment phase has ended.
The Sr.
Technologist is also responsible for resolving all Level 3 escalated, complex production issues.
The Senior Technologist is responsible for interfacing with all external Cablevision departments and vendor technology subject matter experts to remedy complex problems.
The Senior Technologist will also participate in Work Request and/or Xbudget or Fiscal year Capital Planning project estimating.
The ability to effectively interface and communicate across all levels of the business including Customer Service, Sales, Field Operations, Billing and Collections, Product and Marketing as well as all Cablevision technology groups (e.
g.
EIT Server group, Desktops, Networking, BISC, Network Engineering, QA and CSOC) is required.
The ability to effectively manage multiple vendor relationships from a technical perspective is also required.
QualificationsBachelor's Degree in Engineering, Computer Science, Networking or related area is highly preferred.
Minimum of 60 College credits required or military experience or technical/trade school certification.
Minimum 5 years of experience in infrastructure and system design, development and support related to call center technologyMinimum 5 years of experience with key call center technologies and integration such as but not limited to:
ACDs (Cisco, Genesys, Avaya, and Aspect), IVR design and development/maintenance, speech recognition, digital call recording, quality, predictive dialing and VoIP networkingMinimum of 5 years of experience with system design, development and integration of web, client server and database design and administrationMinimum of 5 years of experience with design, development, implementation and support of IT infrastructure components such as servers (WINTEL, Solaris, Open Source), databases (Oracle / SQL Server), storage, networking (Cisco),desktop, and programming languages such as JAVA and.
NETAble to quickly adapt to diverse and changing environments, performing multiple tasks and adjusting priorities based on workload and direction from management and customerAn ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensusSolid teamwork and interpersonal skills and ability to communicate with customers, staff, senior management, vendors and contractorsKnowledge of system integration, architectural design and implementations pertaining to speech analytics, Call recording and Analytics, and Outbound DialersExperience in the introduction of new technologies and standards into a mature IS or business environment.
About the Company:
Georgia IT Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Senior TechnologistLocation:
Bethpage, NYPosition Type:
Full time (Direct Hire)Work Status:
US Citizen/Green CardInterview Process:
Phone, followed by Face-to-FaceSalary:
$140K - $145K (DOE) - NegotiableThe Senior Technologist is responsible for thedesign, development and troubleshooting of contact center equipment such as ACD, IVR, Predictive dialing and CTI technologies.
The Sr.
Technologist also provides third level support of call center voice technologies, specifically those of Aspect ACD, IVR, Genesys ACD, IVR and Noble Dialers call center technology.
The Sr.
Technologist supports the Customer Service, Sales, Billing and Collections, Field Operations, Product and Marketing business units.
Additionally, the Sr.
Technologist works with the CCIS Support team during the design, development, and deployment phases of projects, in order to simplify the transition of support of the system to them when the deployment phase has ended.
The Sr.
Technologist is also responsible for resolving all Level 3 escalated, complex production issues.
The Senior Technologist is responsible for interfacing with all external Cablevision departments and vendor technology subject matter experts to remedy complex problems.
The Senior Technologist will also participate in Work Request and/or Xbudget or Fiscal year Capital Planning project estimating.
The ability to effectively interface and communicate across all levels of the business including Customer Service, Sales, Field Operations, Billing and Collections, Product and Marketing as well as all Cablevision technology groups (e.
g.
EIT Server group, Desktops, Networking, BISC, Network Engineering, QA and CSOC) is required.
The ability to effectively manage multiple vendor relationships from a technical perspective is also required.
QualificationsBachelor's Degree in Engineering, Computer Science, Networking or related area is highly preferred.
Minimum of 60 College credits required or military experience or technical/trade school certification.
Minimum 5 years of experience in infrastructure and system design, development and support related to call center technologyMinimum 5 years of experience with key call center technologies and integration such as but not limited to:
ACDs (Cisco, Genesys, Avaya, and Aspect), IVR design and development/maintenance, speech recognition, digital call recording, quality, predictive dialing and VoIP networkingMinimum of 5 years of experience with system design, development and integration of web, client server and database design and administrationMinimum of 5 years of experience with design, development, implementation and support of IT infrastructure components such as servers (WINTEL, Solaris, Open Source), databases (Oracle / SQL Server), storage, networking (Cisco),desktop, and programming languages such as JAVA and.
NETAble to quickly adapt to diverse and changing environments, performing multiple tasks and adjusting priorities based on workload and direction from management and customerAn ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensusSolid teamwork and interpersonal skills and ability to communicate with customers, staff, senior management, vendors and contractorsKnowledge of system integration, architectural design and implementations pertaining to speech analytics, Call recording and Analytics, and Outbound DialersExperience in the introduction of new technologies and standards into a mature IS or business environment.
About the Company:
Georgia IT Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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