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Process Desing Manager

Company Name:
Cablevision Systems Corporation
Cablevision Systems Corporation (NYSE: CVC) is a leading telecommunications and media company. Founded in 1973 as a cable television operator with 1,500 Long Island customers, Cablevision today offers television, phone and Internet services to millions of households and businesses in the New York metropolitan area. Cablevision's popular Optimum -branded communications services include Optimum TV digital cable TV, Optimum Voice home phone and Optimum Online high-speed Internet, as well as Optimum WiFi , the nation's largest wireless Internet network. Lightpath , a wholly owned subsidiary, is a leading provider of integrated business communications solutions that meets the needs of larger companies.
Cablevision also serves the New York area with compelling local content through News 12 Networks; Newsday Media Group, which includes Newsday, Long Island's leading daily newspaper, and amNewYork, the nation's most widely circulated free daily serving New York City; and MSG Varsity, the tri-state area's premier destination for local high school sports on TV, Internet and mobile platforms.
Are you driven by what's next? Become a Cablevisionary.
We are looking for Cablevisionaries who always keep the customer first in mind, who insist on continuing to learn every day, who thrive in a highly collaborative work environment and who when presented with a challenge, don't quit until they find a solution. We are currently looking for a Manager of Process Design and Improvement to work in our Process Engineering & Intergration group. This position is located in our Bethpage, Long Island office location. Free shuttle bus transportation from a nearby LIRR station is available for employees commuting through mass transit.
The Manager of Process Design and Improvement, is responsible for leading and executing assigned initiatives impacting our Customer Service department. The manager will analyze data to identify opportunities to meaningfully drive the business forward. Responsible for designing and implementing creative solutions, instituting rigor and consistency around implementation approach, as well as driving success-based metrics for assigned project initiatives. The Manager interfaces with senior management throughout the company to collaborate on strategic and tactical solutions that impact Customer Service operations.
o Bachelor degree required
o Six Sigma Certification (Black Belt) or commitment to achieving it in mutually agreed-upon timeframe.
o Project Management Professional (PMP) certification a plus but not required
o 7-10 years of experience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in development, implementation and maintenance of large-scale process changes preferably across multiple organizations. Hands on experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives.
o Hands on project/program management experience demonstrating the strategic use of technology to improve business processes and to support critical business strategies.
o Facilitation/leadership experience, where drive, entrepreneurship, structured thinking, strategic insights, and relationship-building were demonstrated.
o Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors.
o An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus.
o Strong analytical, problem-solving and conceptual skills.
o Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer.
o Highly flexible, creative and inquisitive.
o Experience interfacing with senior leaders.
o Proficiency in analyzing data from systems (e.g. Cable data, existing reporting portals) to identify improvement opportunities.
o Ability to perform root cause analysis to identify and drive improvement on key performance indicators, through process enhancement / design.
o Expertise in formal project management methodologies and their implementation.
o Broad understanding of business processes, challenges and opportunities.
o Broad experience in the introduction of new technologies and standards.
o Ability to effectively adapt to and apply rapidly changing technology to business needs.

EEO Statement: We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.
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