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Field Quality Manager

Company Name:
Cablevision Systems Corporation

Please go to jobs.cablevision.com and apply for this job - 25738BR - Yonkers location, 25735BR - Bronx location, 25734BR - Hauppauge location.
Cablevision Systems Corporation (NYSE: CVC) is a leading telecommunications and media company. Founded in 1973 as a cable television operator with 1,500 Long Island customers, Cablevision today offers television, phone and Internet services to millions of households and businesses in the New York metropolitan area. Cablevision's popular Optimum -branded communications services include Optimum TV digital cable TV, Optimum Voice home phone and Optimum Online high-speed Internet, as well as Optimum WiFi , the nation's largest wireless Internet network. Lightpath , a wholly owned subsidiary, is a leading provider of integrated business communications solutions that meets the needs of larger companies.
Are you driven by what's next? Become a Cablevisionary.
We are looking for Cablevisionaries who always keep the customer first in mind, who insist on continuing to learn every day, who thrive in a highly collaborative work environment and who when presented with a challenge, don't quit until they find a solution.
The Manager of Quality - Field Operations will lead and manage the quality transition to facilitate the distribution of work, learning, and exchange of information regarding all quality efforts, while partnering with HR, Product/Marketing, Safety Operations and other leaders to interpret information that is aligned with our quality strategy. The ideal candidate will integrate and align multiple initiatives to sustain consistency and alignment with quality and business objectives, review and develop recommendations to eliminate root causes of customer dissatisfaction and provide that information to the appropriate stakeholders. The Manager will work with key stakeholders to implement new solutions, develop action plans, monitor the results, develop and distribute reports and information, and report on progress and trends. This role will develop employee recognition and incentive programs, recommend retention and customer relations training programs and prepare and analyze goals, objectives and budgets.

oBachelor's Degree in business, technology or related field. Six Sigma Green Belt Required, Black Belt Preferred. Lean, 5S and Project Management experience a plus
oMust have at least seven (7) years of related experience; preferably within the telecommunications or a related industry. A minimum of two years (2) previous managerial experience providing support to large complex organizations and directly managing teams that have strategically critical support responsibilities, preferably within a field service environment.
oIn-depth knowledge and experience of industry in field service operations or customer satisfaction best practices a plus.
oStrong leadership, collaborative skills, motivational and interpersonal skills required. Effectively lead, partner and influence without authority.
oAbility to partner with diverse, cross-functional teams possessing different strengths, skills and perspectives.
oAbility to take personal initiative and accountability to learn, apply feedback and adapt in changing environment.
oExperience in managing change and transition initiatives.
oExceptional communication skills, both oral and written, effective across multiple levels and functional areas.
oAbility to work under pressure and meet deadlines. Skillful prioritization of work and ability to manage multiple assignments while maintaining deliverable quality.
oStrong analytical and logical skills, Must be flexible with work hours and be available as required by business operations to accommodate business needs and reply to rapidly changing technology to and business needs
We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.

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