Application Support Analyst

Company Name:
Open Systems Technologies
The Senior Application Support Analyst is responsible for full application support t. This entails maintaining and troubleshooting the front end interface as well as the middle-tier and backend services in a Unix/Linux or Citrix environment.
This person will need to accept "ownership" for applications running in Production Support area. Work closely with various production support related areas to make certain software is performing correctly. These related areas include databases, storage, operating system administrators as well as other related business areas. Perform software Level II support. They must maintain application and performance logs from outages to identify problematic areas. Develop and integrate new tools to monitor issues before they become outages.
Must have working knowledge in an Oracle, Unix or Linux environment.
Must be familiar with Tibco product suite, BMC Remedy, JBoss Enterprise Application Platform and Weblogic Application Server.
Be able to support web based applications used by Field Services, Customer Services, and Sales.
Possess an ability to program in a scripting language (SQL,PL/SQL,PERL,BASH).
Be able to document and track all problems and issues.
Must possess excellent analytical and troubleshooting skills.
Must have excellent communication skills and be able to work with other departments.
More than 4+ years previous application troubleshooting/administration experience on multiple application platforms (Weblogic 9.x or higher, Tibco BW 6.x, Tibco EMS 7.x, JBoss 5.x or higher, Tomcat, iPlanet, Glassfish) and multiple operating systems (Unix, Linux, Windows, Citrix).Extensive prior knowledge/experience with application servers and database applications.
Strong SQL skills and database expertise a plus.
Education: BS/BA in Computer Science, Systems Administration, Application Development, or related area is highly preferred. Minimum of 60 College credits required or military experience or technical/trade school certification.

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