Account Maintenance & Support Coordinator

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
To learn more about WW and jobs with a purpose, visit http://www.ww.com/us/corporate-careers.
General Summary:
This individual will be responsible for processing all aspects of Client, meeting and location data in various systems (i.e. ? DCRM, Boss, Worksmart and Oracle) with a high degree of accuracy. He/she must be able to meet department SLA's, which includes ensuring data is entered in accordance with pre-defined deadlines and that customer inquiries are responded to within 24-48 hours or sooner. This individual will liaise with employees in various departments internal and external to Bethpage as it relates to any pertinent Client and data setup related issues or concerns.
Key Responsibilities:
Complete tasks assigned in DCRM
Update location and meeting information in Boss, Oracle and Worksmart
Perform quality control checks
Run, compile and distribute daily, weekly and monthly reports
Communicate with Leaders, RAMs, RSMs,TMs, SAMs, and A/R team via phone and email
Respond to all inquiries within department SLA of 24-48 hours, or sooner when needed
Experience Required:
High School Diploma required. Some college/attending college preferred
Strong computer skills including Microsoft Office
Proven record meeting and adhering to deadlines and meeting productivity requirements
Excellent customer service and support skills including excellent interpersonal and oral/written communication skills
Exceptional interpersonal and oral/written communication skills
Exceptional organizational and time management skills
Ability to multi-task and organize your day
Knowledge of Health Solutions business a plus
Ability to work flexible schedules and perform overtime when needed
We hire only the best people. Here are the benefits to being top-notch:
The opportunity to work with some of the best innovators in the industry
Generous healthcare coverage.
401(K) with company match.
Paid Time Off
Paid parental leave
Tuition reimbursement
Annual wellness allowance
Profit Sharing
WW is an equal opportunity employer. WW does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
Any offer of employment is contingent upon the satisfactory results of reference and background checks.

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